Refund & Exchange Policy at Drewknot

We get it—sometimes things don’t work out. Whether you need a different size or just changed your mind, we’ve got you.

To request a return, refund, or exchange, simply fill out our return form. We’ll respond within 24 hours on weekdays. If you message us over the weekend, hang tight—we’ll get back to you first thing Monday.

Email: hey@drewknot.com

To be eligible for a return, please make sure:

- The item is unworn, unused, and in its original condition

- The original seal is unbroken (see product images for reference)

- All original packaging and contents are included

- If you didn’t buy from drewknot.com, a valid receipt or proof of purchase is required

We’ll handle everything. Our courier partner will collect the item from your delivery address—no need to ship it yourself.

- Make sure the full box is packed properly

- Items missing included goodies won’t qualify for return

Our shoes fit true to size, but if you need to return a pair, international customers will need to cover the return shipping.

Please send the product to:

Questions? Email us at hey@drewknot.com

Received something damaged or not what you ordered? Let us know right away and we’ll fix it.

We can’t accept returns on:

- Sale items

- Gift cards

Email us at hey@drewknot.com or chat with us  — we’ll help you out.

Once your return is received and checked, we’ll confirm whether your refund is approved.

- Approved refunds are sent to your original payment method within 10 business days

- Your bank or card provider might take a bit longer to reflect the amount

If it's been over 15 business days since your return was approved and you haven’t received your refund, email us at hey@drewknot.com.